Terms and conditions

These terms govern the relationship between Anhar Pest Control and the customer for any service requested. Last updated: 2026-08-05.

Scope of work

The scope of each job is set after the inspection and covers the pest, the areas included, the products used and the number of visits. Anything not stated in that scope is not part of the service, and any later addition is agreed before it is carried out.

Pricing

1. No final price is given before an inspection, because cost depends on the pest, the size of the property and how far it has spread.
2. The customer is told the full cost before work begins, and is free to accept or decline.
3. Nothing is added after the work is finished unless the customer requests an extra service and agrees its cost.

The follow-up visit

The follow-up visit is part of the treatment, not an extra service, and its date is agreed before the team leaves. If you cannot receive the team at the agreed time, please let us know in advance so it can be rescheduled. Repeatedly postponing without notice may affect the result, and that is outside our control.

Customer responsibilities

• Telling us before the visit about children, pregnancy, allergies, respiratory conditions or pets in the property.
• Clearing the areas to be treated and covering food and utensils before the team arrives.
• Following the ventilation time and the after-treatment instructions the technician gives.
• Not washing treated surfaces for the period the technician specifies, because doing so removes the effect of the treatment.

Not following these can reduce or cancel the effectiveness of the treatment, and in that case re-treatment is not counted as part of the follow-up.

Limits of the guarantee

We guarantee that the agreed work is carried out with suitable materials by trained technicians, and that we will return to treat anything still active within the agreed scope and period. That does not cover:

• A new infestation arriving from a source outside the scope of work, such as a neighbouring unit or a shared drainage system.
• Recurrence caused by conditions that were not fixed after we flagged them, such as a water leak or an entry point left open.
• Any pest not named in the scope of work.

The guarantee period and its conditions are set out in writing when the work is agreed, and vary with the pest and the nature of the property.

Safety and materials

We use materials cleared for use in occupied spaces, chosen for who lives in the property. We commit to telling the customer the product name and the required ventilation time before work begins. We are not responsible for effects arising from instructions that were given and not followed.

Property

The team works carefully inside the property. Where direct damage results from an error by the team, it should be raised immediately during the visit so it can be dealt with. Responsibility does not extend to damage not reported at the time, nor to damage arising from a condition that existed before the visit.

Cancellation and rescheduling

An appointment can be cancelled or changed by telling us in reasonable time. We may also need to reschedule a visit for operational or weather reasons, and will tell you as early as we can.

Commercial contracts

Contracts for restaurants, shops and warehouses carry additional terms set out in the contract itself, including the visit schedule and the record kept of each visit. Where they conflict, the written contract prevails over this page.

Privacy

Your data is handled under our privacy policy, which forms part of these terms.

Changes to these terms

This page may be updated, and the last updated date appears at the top. The terms published at the time a job is agreed are the ones that apply to it.

Questions

• Phone: +966 57 336 7012
• WhatsApp: +966 57 336 7012